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Visit New London County
Address
326 WASHINGTON ST
Norwich, CT 06360
Phone
Voluntary non-profit - Other
Facilities & services
213
total beds
General acute care
facility type
Emergency & critical care
Dedicated ERShock / traumaICUEmergency psych
Imaging
CTDiagnostic radiology
Surgery
Inpatient surgeryOpen heart surgeryCath labAnesthesiology
Other services
ChemotherapyRenal dialysisPsychiatric unitPharmacy
Accessibility & amenities
Wheelchair-accessible entrance Wheelchair-accessible parking Free parking lot Apple Pay / Google Pay
ER performance
Typical ER visit length
Median time from arrival to leaving.
2 hr 55 min of 350 patients
Mental-health ER visit length
Mental health visits usually run longer (safety screening).
2 hr 33 min of 19 patients
Patients who left before being seen
Walked out before being seen, usually due to long waits.
1% of 82,661 visits
Head CT scan time for stroke
Time from arrival to head CT for suspected stroke. Faster is better.
1 hr 10 min of 27 patients
Compared to other US hospitals
Patient safety
Rates of infections, clots, falls and surgical complications during a stay.
Above average
Avoiding readmission
Patients returning within 30 days for the same condition.
Below average
Infection rates lower is better
Central-line bloodstream infections
Bloodstream infections from a central IV line. Known as CLABSI.
- About average
0.42 1.00 = national avg
Catheter urinary-tract infections
UTIs from a urinary catheter. Known as CAUTI.
- About average
0.43 1.00 = national avg
Colon surgery site infections
Wound infections after colon surgery.
- About average
0.39 1.00 = national avg
MRSA bloodstream infections
Drug-resistant staph in the bloodstream.
- About average
0.40 1.00 = national avg
C. diff (intestinal) infections
Gut infections, often after antibiotics.
Better than average
0.00 1.00 = national avg
What patients say
Overall HCAHPS rating
Hospital rating
60% rated 9 or 10 of 10
60%
Would recommend
62% would definitely recommend
62%
Nurse communication
76% said nurses always communicated well
76%
Doctor communication
77% said doctors always communicated well
77%
Cleanliness
72% said the room was always clean
72%
Quietness at night
37% said the area was always quiet at night
37%
Clinicians on staff
692
total clinicians
25
ER physicians
By specialty
Internal medicine 70
Radiology 59
Cardiology 25
Neurology 21
Anesthesiology 19
Orthopedic surgery 19
Obstetrics / gynecology 12
General surgery 11
Hematology / oncology 11
Pulmonology 10
Interventional cardiology 1
Interventional radiology 1
Frequently asked questions
How long is the wait at William W Backus Hospital?

William W Backus Hospital does not currently publish a live wait-time feed. Call the ER directly at (860) 889-8331 for the most current wait estimate.

Should I go to the ER or to urgent care?

For life-threatening symptoms , chest pain, stroke signs (face drooping, arm weakness, speech difficulty), severe bleeding, breathing difficulty, or loss of consciousness , call 911 and head to the ER. For minor injuries, fevers, low-grade illness, or anything non-emergency, urgent care is usually faster and cheaper. See urgent care near Norwich.

Is William W Backus Hospital open 24 hours?

Most Medicare-certified ERs in the US run 24 hours a day, seven days a week. To confirm the current status of William W Backus Hospital, call (860) 889-8331.

Where is William W Backus Hospital located?

William W Backus Hospital is located at 326 Washington St, Norwich, CT, 06360. Phone: (860) 889-8331.