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Visit Duval County
Address
655 W 8TH ST
Jacksonville, FL 32209
Phone
Voluntary non-profit - Private
HoursOpen 24/7 Websiteufhealthjax.org
Facilities & services
715
total beds
General acute care
facility type
Emergency & critical care
Dedicated ERShock / traumaICUCCUEmergency psych
Imaging
CTMRIDiagnostic radiology
Surgery
Inpatient surgeryOpen heart surgeryCath labAnesthesiology
Other services
ChemotherapyRenal dialysisPharmacy
Accessibility & amenities
Wheelchair-accessible entrance Wheelchair-accessible parking Wheelchair-accessible restroom Paid parking lot Apple Pay / Google Pay Welcomes lgbtq Transgender safespace
ER performance
Typical ER visit length
Median time from arrival to leaving.
3 hr 14 min of 370 patients
Mental-health ER visit length
Mental health visits usually run longer (safety screening).
3 hr 5 min of 15 patients
Patients who left before being seen
Walked out before being seen, usually due to long waits.
4% of 118,534 visits
Compared to other US hospitals
Patient safety
Rates of infections, clots, falls and surgical complications during a stay.
Above average
Avoiding readmission
Patients returning within 30 days for the same condition.
- About average
Infection rates lower is better
Central-line bloodstream infections
Bloodstream infections from a central IV line. Known as CLABSI.
- About average
0.55 1.00 = national avg
Catheter urinary-tract infections
UTIs from a urinary catheter. Known as CAUTI.
Better than average
0.49 1.00 = national avg
Colon surgery site infections
Wound infections after colon surgery.
- About average
0.74 1.00 = national avg
Hysterectomy site infections
Wound infections after abdominal hysterectomy.
- About average
0.00 1.00 = national avg
MRSA bloodstream infections
Drug-resistant staph in the bloodstream.
- About average
0.79 1.00 = national avg
C. diff (intestinal) infections
Gut infections, often after antibiotics.
Better than average
0.37 1.00 = national avg
What patients say
Overall HCAHPS rating
Hospital rating
69% rated 9 or 10 of 10
69%
Would recommend
69% would definitely recommend
69%
Nurse communication
75% said nurses always communicated well
75%
Doctor communication
77% said doctors always communicated well
77%
Cleanliness
69% said the room was always clean
69%
Quietness at night
61% said the area was always quiet at night
61%
Clinicians on staff
813
total clinicians
48
ER physicians
By specialty
Internal medicine 70
Anesthesiology 48
Radiology 38
Critical care 26
Obstetrics / gynecology 24
Cardiology 22
General surgery 19
Neurology 19
Orthopedic surgery 10
Interventional cardiology 6
Hematology / oncology 6
Interventional radiology 5
Pulmonology 4
Frequently asked questions
How long is the wait at Shands Jacksonville?

Shands Jacksonville does not currently publish a live wait-time feed. Call the ER directly at (904) 244-4000 for the most current wait estimate.

Should I go to the ER or to urgent care?

For life-threatening symptoms , chest pain, stroke signs (face drooping, arm weakness, speech difficulty), severe bleeding, breathing difficulty, or loss of consciousness , call 911 and head to the ER. For minor injuries, fevers, low-grade illness, or anything non-emergency, urgent care is usually faster and cheaper. See urgent care near Jacksonville.

Is Shands Jacksonville open 24 hours?

Most Medicare-certified ERs in the US run 24 hours a day, seven days a week. To confirm the current status of Shands Jacksonville, call (904) 244-4000.

Where is Shands Jacksonville located?

Shands Jacksonville is located at 655 W 8Th St, Jacksonville, FL, 32209. Phone: (904) 244-4000.