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Visit Honolulu County
Address
1301 PUNCHBOWL ST
Honolulu, HI 96813
Phone
Voluntary non-profit - Private
HoursOpen 24/7 Websitequeens.org
Facilities & services
585
total beds
31
operating rooms
General acute care
facility type
Emergency & critical care
Dedicated ERShock / traumaICUCCUEmergency psychHelipad
Imaging
CTMRIDiagnostic radiology
Surgery
Inpatient surgeryOpen heart surgeryCath labAnesthesiology
Other services
ChemotherapyRenal dialysisPharmacy
Accessibility & amenities
Wheelchair-accessible entrance Wheelchair-accessible parking Wheelchair-accessible restroom Public restrooms Medication disposal Free parking lot Paid parking garage Paid parking lot Apple Pay / Google Pay
ER performance
Typical ER visit length
Median time from arrival to leaving.
2 hr 47 min of 345 patients
Mental-health ER visit length
Mental health visits usually run longer (safety screening).
3 hr 7 min of 25 patients
Patients who left before being seen
Walked out before being seen, usually due to long waits.
1% of 85,909 visits
Head CT scan time for stroke
Time from arrival to head CT for suspected stroke. Faster is better.
50 min of 14 patients
Compared to other US hospitals
Patient safety
Rates of infections, clots, falls and surgical complications during a stay.
Above average
Avoiding readmission
Patients returning within 30 days for the same condition.
- About average
Infection rates lower is better
Central-line bloodstream infections
Bloodstream infections from a central IV line. Known as CLABSI.
Better than average
0.47 1.00 = national avg
Catheter urinary-tract infections
UTIs from a urinary catheter. Known as CAUTI.
- About average
0.68 1.00 = national avg
Colon surgery site infections
Wound infections after colon surgery.
Worse than average
1.99 1.00 = national avg
Hysterectomy site infections
Wound infections after abdominal hysterectomy.
- About average
0.00 1.00 = national avg
MRSA bloodstream infections
Drug-resistant staph in the bloodstream.
- About average
0.61 1.00 = national avg
C. diff (intestinal) infections
Gut infections, often after antibiotics.
Better than average
0.42 1.00 = national avg
What patients say
Overall HCAHPS rating
Hospital rating
76% rated 9 or 10 of 10
76%
Would recommend
77% would definitely recommend
77%
Nurse communication
80% said nurses always communicated well
80%
Doctor communication
80% said doctors always communicated well
80%
Cleanliness
75% said the room was always clean
75%
Quietness at night
53% said the area was always quiet at night
53%
Clinicians on staff
1,211
total clinicians
70
ER physicians
By specialty
Internal medicine 169
Anesthesiology 65
Radiology 49
Cardiology 39
Obstetrics / gynecology 36
General surgery 32
Orthopedic surgery 27
Critical care 24
Neurology 22
Pulmonology 17
Hematology / oncology 12
Interventional radiology 10
Interventional cardiology 5
Frequently asked questions
How long is the wait at The Queens Medical Center?

The Queens Medical Center does not currently publish a live wait-time feed. Call the ER directly at (808) 538-9011 for the most current wait estimate.

Should I go to the ER or to urgent care?

For life-threatening symptoms , chest pain, stroke signs (face drooping, arm weakness, speech difficulty), severe bleeding, breathing difficulty, or loss of consciousness , call 911 and head to the ER. For minor injuries, fevers, low-grade illness, or anything non-emergency, urgent care is usually faster and cheaper. See urgent care near Honolulu.

Is The Queens Medical Center open 24 hours?

Most Medicare-certified ERs in the US run 24 hours a day, seven days a week. To confirm the current status of The Queens Medical Center, call (808) 538-9011.

Where is The Queens Medical Center located?

The Queens Medical Center is located at 1301 Punchbowl St, Honolulu, HI, 96813. Phone: (808) 538-9011.