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Address
20201 S CRAWFORD AVENUE
Olympia Fields, IL 60461
Phone
Voluntary non-profit - Church
HoursOpen 24/7 Websitedirectory.franciscanhealth.org
Facilities & services
300
total beds
19
operating rooms
General acute care
facility type
Emergency & critical care
Dedicated ERICUCCU
Imaging
CTMRIDiagnostic radiology
Surgery
Cath labAnesthesiology
Other services
ChemotherapyRenal dialysisPsychiatric unitInpatient rehabPharmacy
Accessibility & amenities
Wheelchair-accessible entrance Wheelchair-accessible parking Apple Pay / Google Pay
ER performance
Typical ER visit length
Median time from arrival to leaving.
4 hr 4 min of 333 patients
Mental-health ER visit length
Mental health visits usually run longer (safety screening).
7 hr 42 min of 29 patients
Patients who left before being seen
Walked out before being seen, usually due to long waits.
1% of 49,703 visits
Head CT scan time for stroke
Time from arrival to head CT for suspected stroke. Faster is better.
54 min of 48 patients
Compared to other US hospitals
Patient safety
Rates of infections, clots, falls and surgical complications during a stay.
- About average
Avoiding readmission
Patients returning within 30 days for the same condition.
Below average
Infection rates lower is better
Central-line bloodstream infections
Bloodstream infections from a central IV line. Known as CLABSI.
- About average
0.23 1.00 = national avg
Catheter urinary-tract infections
UTIs from a urinary catheter. Known as CAUTI.
- About average
0.60 1.00 = national avg
Colon surgery site infections
Wound infections after colon surgery.
- About average
1.00 1.00 = national avg
MRSA bloodstream infections
Drug-resistant staph in the bloodstream.
- About average
0.40 1.00 = national avg
C. diff (intestinal) infections
Gut infections, often after antibiotics.
Better than average
0.23 1.00 = national avg
What patients say
Overall HCAHPS rating
Hospital rating
62% rated 9 or 10 of 10
62%
Would recommend
60% would definitely recommend
60%
Nurse communication
73% said nurses always communicated well
73%
Doctor communication
71% said doctors always communicated well
71%
Cleanliness
63% said the room was always clean
63%
Quietness at night
55% said the area was always quiet at night
55%
Clinicians on staff
305
total clinicians
15
ER physicians
By specialty
Internal medicine 51
Radiology 19
Critical care 14
Cardiology 7
Anesthesiology 6
General surgery 5
Orthopedic surgery 5
Interventional cardiology 4
Pulmonology 4
Hematology / oncology 4
Obstetrics / gynecology 4
Neurology 3
Interventional radiology 3
Frequently asked questions
How long is the wait at Franciscan Health Olympia & Chicago Heights?

Franciscan Health Olympia & Chicago Heights does not currently publish a live wait-time feed. Call the ER directly at (708) 747-4000 for the most current wait estimate.

Should I go to the ER or to urgent care?

For life-threatening symptoms , chest pain, stroke signs (face drooping, arm weakness, speech difficulty), severe bleeding, breathing difficulty, or loss of consciousness , call 911 and head to the ER. For minor injuries, fevers, low-grade illness, or anything non-emergency, urgent care is usually faster and cheaper. See urgent care in Illinois.

Is Franciscan Health Olympia & Chicago Heights open 24 hours?

Most Medicare-certified ERs in the US run 24 hours a day, seven days a week. To confirm the current status of Franciscan Health Olympia & Chicago Heights, call (708) 747-4000.

Where is Franciscan Health Olympia & Chicago Heights located?

Franciscan Health Olympia & Chicago Heights is located at 20201 S Crawford Avenue, Olympia Fields, IL, 60461. Phone: (708) 747-4000.