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Visit Pottawattamie County
Address
800 MERCY DRIVE
Council Bluffs, IA 51503
Phone
Voluntary non-profit - Private
HoursOpen 24/7 Websitechihealth.com
Facilities & services
194
total beds
8
operating rooms
General acute care
facility type
Emergency & critical care
ICUCCU
Imaging
CTMRIDiagnostic radiology
Surgery
Inpatient surgeryCath labAnesthesiology
Other services
ChemotherapyRenal dialysisPharmacy
Accessibility & amenities
Wheelchair-accessible entrance Wheelchair-accessible parking Wheelchair-accessible restroom Public restrooms Apple Pay / Google Pay Requires appointments Recommends appointment
ER performance
Typical ER visit length
Median time from arrival to leaving.
2 hr 52 min of 348 patients
Mental-health ER visit length
Mental health visits usually run longer (safety screening).
3 hr 20 min of 40 patients
Patients who left before being seen
Walked out before being seen, usually due to long waits.
2% of 23,777 visits
Head CT scan time for stroke
Time from arrival to head CT for suspected stroke. Faster is better.
1 hr 32 min of 12 patients
Compared to other US hospitals
Patient safety
Rates of infections, clots, falls and surgical complications during a stay.
Above average
Avoiding readmission
Patients returning within 30 days for the same condition.
Below average
Infection rates lower is better
Catheter urinary-tract infections
UTIs from a urinary catheter. Known as CAUTI.
- About average
0.00 1.00 = national avg
MRSA bloodstream infections
Drug-resistant staph in the bloodstream.
- About average
0.00 1.00 = national avg
C. diff (intestinal) infections
Gut infections, often after antibiotics.
Better than average
0.26 1.00 = national avg
What patients say
Overall HCAHPS rating
Hospital rating
67% rated 9 or 10 of 10
67%
Would recommend
67% would definitely recommend
67%
Nurse communication
76% said nurses always communicated well
76%
Doctor communication
74% said doctors always communicated well
74%
Cleanliness
67% said the room was always clean
67%
Quietness at night
61% said the area was always quiet at night
61%
Clinicians on staff
271
total clinicians
7
ER physicians
By specialty
Internal medicine 15
Pulmonology 13
Anesthesiology 10
Radiology 10
Orthopedic surgery 8
Cardiology 7
Interventional cardiology 7
General surgery 5
Hematology / oncology 4
Neurology 3
Critical care 2
Obstetrics / gynecology 2
Frequently asked questions
How long is the wait at Chi Health Mercy Council Bluffs?

Chi Health Mercy Council Bluffs does not currently publish a live wait-time feed. Call the ER directly at (712) 328-5000 for the most current wait estimate.

Should I go to the ER or to urgent care?

For life-threatening symptoms , chest pain, stroke signs (face drooping, arm weakness, speech difficulty), severe bleeding, breathing difficulty, or loss of consciousness , call 911 and head to the ER. For minor injuries, fevers, low-grade illness, or anything non-emergency, urgent care is usually faster and cheaper. See urgent care near Council Bluffs.

Is Chi Health Mercy Council Bluffs open 24 hours?

Most Medicare-certified ERs in the US run 24 hours a day, seven days a week. To confirm the current status of Chi Health Mercy Council Bluffs, call (712) 328-5000.

Where is Chi Health Mercy Council Bluffs located?

Chi Health Mercy Council Bluffs is located at 800 Mercy Drive, Council Bluffs, IA, 51503. Phone: (712) 328-5000.