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Visit Cumberland County
Address
144 STATE STREET
Portland, ME 04101
Phone
Voluntary non-profit - Church
HoursOpen 24/7 Websitenorthernlighthealth.org
Facilities & services
230
total beds
1
operating room
General acute care
facility type
Emergency & critical care
Dedicated ERICU
Imaging
CTMRIDiagnostic radiology
Surgery
Inpatient surgeryOpen heart surgeryCath lab
Other services
ChemotherapyRenal dialysisAlcohol & drugPharmacy
Accessibility & amenities
Wheelchair-accessible entrance Wheelchair-accessible parking Wheelchair-accessible restroom Public restrooms Apple Pay / Google Pay Requires appointments Recommends appointment
ER performance
Typical ER visit length
Median time from arrival to leaving.
3 hr 28 min of 365 patients
Mental-health ER visit length
Mental health visits usually run longer (safety screening).
10 hr 57 min of 31 patients
Patients who left before being seen
Walked out before being seen, usually due to long waits.
3% of 23,396 visits
Compared to other US hospitals
Patient safety
Rates of infections, clots, falls and surgical complications during a stay.
Above average
Avoiding readmission
Patients returning within 30 days for the same condition.
Above average
Infection rates lower is better
Central-line bloodstream infections
Bloodstream infections from a central IV line. Known as CLABSI.
- About average
0.62 1.00 = national avg
Catheter urinary-tract infections
UTIs from a urinary catheter. Known as CAUTI.
- About average
1.87 1.00 = national avg
Colon surgery site infections
Wound infections after colon surgery.
- About average
1.28 1.00 = national avg
C. diff (intestinal) infections
Gut infections, often after antibiotics.
- About average
1.14 1.00 = national avg
What patients say
Overall HCAHPS rating
Hospital rating
83% rated 9 or 10 of 10
83%
Would recommend
86% would definitely recommend
86%
Nurse communication
84% said nurses always communicated well
84%
Doctor communication
82% said doctors always communicated well
82%
Cleanliness
66% said the room was always clean
66%
Quietness at night
69% said the area was always quiet at night
69%
Clinicians on staff
419
total clinicians
11
ER physicians
By specialty
Internal medicine 33
Cardiology 16
Anesthesiology 15
Orthopedic surgery 12
Hematology / oncology 8
Obstetrics / gynecology 8
Radiology 6
General surgery 5
Pulmonology 4
Interventional cardiology 2
Neurology 1
Frequently asked questions
How long is the wait at Northern Light Mercy Hospital?

Northern Light Mercy Hospital does not currently publish a live wait-time feed. Call the ER directly at (207) 879-3000 for the most current wait estimate.

Should I go to the ER or to urgent care?

For life-threatening symptoms , chest pain, stroke signs (face drooping, arm weakness, speech difficulty), severe bleeding, breathing difficulty, or loss of consciousness , call 911 and head to the ER. For minor injuries, fevers, low-grade illness, or anything non-emergency, urgent care is usually faster and cheaper. See urgent care near Portland.

Is Northern Light Mercy Hospital open 24 hours?

Most Medicare-certified ERs in the US run 24 hours a day, seven days a week. To confirm the current status of Northern Light Mercy Hospital, call (207) 879-3000.

Where is Northern Light Mercy Hospital located?

Northern Light Mercy Hospital is located at 144 State Street, Portland, ME, 04101. Phone: (207) 879-3000.