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Visit Suffolk County
Address
243 CHARLES STREET
Boston, MA 02114
Phone
Voluntary non-profit - Private
HoursOpen 24/7 Websitemasseyeandear.org
Facilities & services
42
total beds
General acute care
facility type
Emergency & critical care
Dedicated ERHelipad
Imaging
Diagnostic radiology
Surgery
Inpatient surgery
Other services
Pharmacy
Accessibility & amenities
Wheelchair-accessible entrance Wheelchair-accessible parking Wheelchair-accessible restroom Restroom unisex Paid parking garage Paid parking lot Apple Pay / Google Pay
ER performance
Typical ER visit length
Median time from arrival to leaving.
2 hr 53 min of 394 patients
Patients who left before being seen
Walked out before being seen, usually due to long waits.
3% of 33,439 visits
Compared to other US hospitals
Patient safety
Rates of infections, clots, falls and surgical complications during a stay.
- About average
Avoiding readmission
Patients returning within 30 days for the same condition.
- About average
Infection rates lower is better
C. diff (intestinal) infections
Gut infections, often after antibiotics.
- About average
0.92 1.00 = national avg
What patients say
Overall HCAHPS rating
Hospital rating
81% rated 9 or 10 of 10
81%
Would recommend
86% would definitely recommend
86%
Nurse communication
84% said nurses always communicated well
84%
Doctor communication
81% said doctors always communicated well
81%
Cleanliness
76% said the room was always clean
76%
Quietness at night
48% said the area was always quiet at night
48%
Clinicians on staff
685
total clinicians
24
ER physicians
By specialty
Internal medicine 118
Anesthesiology 37
Neurology 28
Radiology 27
Hematology / oncology 8
Pulmonology 6
Cardiology 4
Critical care 3
General surgery 1
Frequently asked questions
How long is the wait at Massachusetts Eye and Ear Infirmary -?

Massachusetts Eye and Ear Infirmary - does not currently publish a live wait-time feed. Call the ER directly at (617) 523-7900 for the most current wait estimate.

Should I go to the ER or to urgent care?

For life-threatening symptoms , chest pain, stroke signs (face drooping, arm weakness, speech difficulty), severe bleeding, breathing difficulty, or loss of consciousness , call 911 and head to the ER. For minor injuries, fevers, low-grade illness, or anything non-emergency, urgent care is usually faster and cheaper. See urgent care near Boston.

Is Massachusetts Eye and Ear Infirmary - open 24 hours?

Most Medicare-certified ERs in the US run 24 hours a day, seven days a week. To confirm the current status of Massachusetts Eye and Ear Infirmary -, call (617) 523-7900.

Where is Massachusetts Eye and Ear Infirmary - located?

Massachusetts Eye and Ear Infirmary - is located at 243 Charles Street, Boston, MA, 02114. Phone: (617) 523-7900.