Report a wait time

This ER doesn't have a live data feed yet. Help others by sharing your experience.

One submission per IP per day. Your IP is hashed, never stored in raw form.

Life-threatening symptoms? Call 911. Don't rely on this site to make that decision.
Community reported wait times

These times are reported by visitors and may not reflect current conditions.

No reports yet. Be the first to share your experience!

Visit Franklin County
Address
164 HIGH STREET
Greenfield, MA 01301
Phone
Voluntary non-profit - Private
HoursOpen 24/7 Websitebaystatehealth.org
Facilities & services
92
total beds
General acute care
facility type
Emergency & critical care
Dedicated ERICUEmergency psych
Imaging
CTMRIDiagnostic radiology
Surgery
Inpatient surgeryAnesthesiology
Other services
ChemotherapyRenal dialysisPsychiatric unitAlcohol & drugPharmacy
Accessibility & amenities
Wheelchair-accessible entrance Wheelchair-accessible parking Wheelchair-accessible restroom Free parking lot Apple Pay / Google Pay Fqhc or lookalike
ER performance
Typical ER visit length
Median time from arrival to leaving.
3 hr 20 min of 365 patients
Mental-health ER visit length
Mental health visits usually run longer (safety screening).
6 hr 15 min of 22 patients
Patients who left before being seen
Walked out before being seen, usually due to long waits.
2% of 27,680 visits
Head CT scan time for stroke
Time from arrival to head CT for suspected stroke. Faster is better.
1 hr 27 min of 15 patients
Compared to other US hospitals
Patient safety
Rates of infections, clots, falls and surgical complications during a stay.
Above average
Avoiding readmission
Patients returning within 30 days for the same condition.
- About average
Infection rates lower is better
Catheter urinary-tract infections
UTIs from a urinary catheter. Known as CAUTI.
- About average
0.82 1.00 = national avg
C. diff (intestinal) infections
Gut infections, often after antibiotics.
Better than average
0.45 1.00 = national avg
What patients say
Overall HCAHPS rating
Hospital rating
64% rated 9 or 10 of 10
64%
Would recommend
61% would definitely recommend
61%
Nurse communication
79% said nurses always communicated well
79%
Doctor communication
77% said doctors always communicated well
77%
Cleanliness
68% said the room was always clean
68%
Quietness at night
41% said the area was always quiet at night
41%
Clinicians on staff
382
total clinicians
17
ER physicians
By specialty
Radiology 44
Anesthesiology 20
Internal medicine 16
Cardiology 13
Pulmonology 8
General surgery 6
Orthopedic surgery 6
Hematology / oncology 5
Neurology 4
Interventional cardiology 4
Obstetrics / gynecology 4
Interventional radiology 2
Critical care 1
Frequently asked questions
How long is the wait at Baystate Franklin Medical Center?

Baystate Franklin Medical Center does not currently publish a live wait-time feed. Call the ER directly at (413) 773-0211 for the most current wait estimate.

Should I go to the ER or to urgent care?

For life-threatening symptoms , chest pain, stroke signs (face drooping, arm weakness, speech difficulty), severe bleeding, breathing difficulty, or loss of consciousness , call 911 and head to the ER. For minor injuries, fevers, low-grade illness, or anything non-emergency, urgent care is usually faster and cheaper. See urgent care near Greenfield.

Is Baystate Franklin Medical Center open 24 hours?

Most Medicare-certified ERs in the US run 24 hours a day, seven days a week. To confirm the current status of Baystate Franklin Medical Center, call (413) 773-0211.

Where is Baystate Franklin Medical Center located?

Baystate Franklin Medical Center is located at 164 High Street, Greenfield, MA, 01301. Phone: (413) 773-0211.