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Visit Essex County
Address
70 EAST STREET
Methuen, MA 01844
Phone
Proprietary
HoursOpen 24/7 Websitemerrimackhealth.org
Facilities & services
275
total beds
15
operating rooms
General acute care
facility type
Emergency & critical care
Dedicated ERICUCCUEmergency psych
Imaging
CTMRIDiagnostic radiology
Surgery
Inpatient surgeryOpen heart surgeryCath labAnesthesiology
Other services
Renal dialysisPsychiatric unitAlcohol & drugPharmacy
Accessibility & amenities
Wheelchair-accessible entrance Wheelchair-accessible parking Apple Pay / Google Pay Requires appointments Recommends appointment
ER performance
Typical ER visit length
Median time from arrival to leaving.
3 hr 44 min of 379 patients
Mental-health ER visit length
Mental health visits usually run longer (safety screening).
2 hr 54 min of 24 patients
Patients who left before being seen
Walked out before being seen, usually due to long waits.
5% of 57,753 visits
Head CT scan time for stroke
Time from arrival to head CT for suspected stroke. Faster is better.
1 hr 4 min of 11 patients
Compared to other US hospitals
Patient safety
Rates of infections, clots, falls and surgical complications during a stay.
Above average
Avoiding readmission
Patients returning within 30 days for the same condition.
- About average
Infection rates lower is better
Catheter urinary-tract infections
UTIs from a urinary catheter. Known as CAUTI.
- About average
0.78 1.00 = national avg
MRSA bloodstream infections
Drug-resistant staph in the bloodstream.
- About average
0.47 1.00 = national avg
C. diff (intestinal) infections
Gut infections, often after antibiotics.
Better than average
0.19 1.00 = national avg
What patients say
Overall HCAHPS rating
Hospital rating
53% rated 9 or 10 of 10
53%
Would recommend
53% would definitely recommend
53%
Nurse communication
71% said nurses always communicated well
71%
Doctor communication
70% said doctors always communicated well
70%
Cleanliness
65% said the room was always clean
65%
Quietness at night
42% said the area was always quiet at night
42%
Clinicians on staff
363
total clinicians
25
ER physicians
By specialty
Internal medicine 57
Radiology 24
Cardiology 13
Anesthesiology 10
General surgery 8
Pulmonology 8
Orthopedic surgery 8
Neurology 7
Critical care 6
Hematology / oncology 4
Obstetrics / gynecology 4
Interventional cardiology 1
Interventional radiology 1
Frequently asked questions
How long is the wait at Holy Family Hospital?

Holy Family Hospital does not currently publish a live wait-time feed. Call the ER directly at (978) 687-0156 for the most current wait estimate.

Should I go to the ER or to urgent care?

For life-threatening symptoms , chest pain, stroke signs (face drooping, arm weakness, speech difficulty), severe bleeding, breathing difficulty, or loss of consciousness , call 911 and head to the ER. For minor injuries, fevers, low-grade illness, or anything non-emergency, urgent care is usually faster and cheaper. See urgent care near Methuen.

Is Holy Family Hospital open 24 hours?

Most Medicare-certified ERs in the US run 24 hours a day, seven days a week. To confirm the current status of Holy Family Hospital, call (978) 687-0156.

Where is Holy Family Hospital located?

Holy Family Hospital is located at 70 East Street, Methuen, MA, 01844. Phone: (978) 687-0156.