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Visit Hampden County
Address
40 WRIGHT STREET
Palmer, MA 01069
Phone
Voluntary non-profit - Other
HoursOpen 24/7 Websitebaystatehealth.org
Facilities & services
41
total beds
General acute care
facility type
Emergency & critical care
Dedicated ERICUHelipad
Imaging
Diagnostic radiology
Surgery
Inpatient surgeryAnesthesiology
Other services
Psychiatric unitAlcohol & drugPharmacy
Accessibility & amenities
Wheelchair-accessible entrance Wheelchair-accessible parking Apple Pay / Google Pay
ER performance
Typical ER visit length
Median time from arrival to leaving.
3 hr 22 min of 357 patients
Mental-health ER visit length
Mental health visits usually run longer (safety screening).
5 hr 27 min of 25 patients
Patients who left before being seen
Walked out before being seen, usually due to long waits.
3% of 39,537 visits
Head CT scan time for stroke
Time from arrival to head CT for suspected stroke. Faster is better.
1 hr 33 min of 14 patients
Compared to other US hospitals
Patient safety
Rates of infections, clots, falls and surgical complications during a stay.
Above average
Avoiding readmission
Patients returning within 30 days for the same condition.
- About average
Infection rates lower is better
C. diff (intestinal) infections
Gut infections, often after antibiotics.
Better than average
0.00 1.00 = national avg
What patients say
Overall HCAHPS rating
Hospital rating
68% rated 9 or 10 of 10
68%
Would recommend
69% would definitely recommend
69%
Nurse communication
82% said nurses always communicated well
82%
Doctor communication
81% said doctors always communicated well
81%
Cleanliness
70% said the room was always clean
70%
Quietness at night
44% said the area was always quiet at night
44%
Clinicians on staff
434
total clinicians
20
ER physicians
By specialty
Internal medicine 59
Radiology 45
Anesthesiology 26
Pulmonology 11
General surgery 10
Cardiology 8
Neurology 8
Hematology / oncology 7
Obstetrics / gynecology 5
Critical care 4
Interventional cardiology 3
Orthopedic surgery 3
Interventional radiology 1
Frequently asked questions
How long is the wait at Baystate Wing Hospital?

Baystate Wing Hospital does not currently publish a live wait-time feed. Call the ER directly at (413) 283-7651 for the most current wait estimate.

Should I go to the ER or to urgent care?

For life-threatening symptoms , chest pain, stroke signs (face drooping, arm weakness, speech difficulty), severe bleeding, breathing difficulty, or loss of consciousness , call 911 and head to the ER. For minor injuries, fevers, low-grade illness, or anything non-emergency, urgent care is usually faster and cheaper. See urgent care in Massachusetts.

Is Baystate Wing Hospital open 24 hours?

Most Medicare-certified ERs in the US run 24 hours a day, seven days a week. To confirm the current status of Baystate Wing Hospital, call (413) 283-7651.

Where is Baystate Wing Hospital located?

Baystate Wing Hospital is located at 40 Wright Street, Palmer, MA, 01069. Phone: (413) 283-7651.