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Visit Hampden County
Address
271 CAREW STREET
Springfield, MA 01104
Phone
Voluntary non-profit - Private
HoursOpen 24/7 Websitetrinityhealthofne.org
Facilities & services
339
total beds
General acute care
facility type
Emergency & critical care
ICUCCU
Imaging
Diagnostic radiology
Surgery
Inpatient surgeryAnesthesiology
Other services
Renal dialysisPsychiatric unitInpatient rehabAlcohol & drugPharmacy
Accessibility & amenities
Wheelchair-accessible entrance Wheelchair-accessible parking Wheelchair-accessible seating Paid parking lot Apple Pay / Google Pay
ER performance
Typical ER visit length
Median time from arrival to leaving.
4 hr 41 min of 354 patients
Mental-health ER visit length
Mental health visits usually run longer (safety screening).
9 hr 34 min of 34 patients
Patients who left before being seen
Walked out before being seen, usually due to long waits.
8% of 52,330 visits
Head CT scan time for stroke
Time from arrival to head CT for suspected stroke. Faster is better.
57 min of 14 patients
Compared to other US hospitals
Patient safety
Rates of infections, clots, falls and surgical complications during a stay.
- About average
Avoiding readmission
Patients returning within 30 days for the same condition.
- About average
Infection rates lower is better
Central-line bloodstream infections
Bloodstream infections from a central IV line. Known as CLABSI.
- About average
0.00 1.00 = national avg
Catheter urinary-tract infections
UTIs from a urinary catheter. Known as CAUTI.
- About average
0.39 1.00 = national avg
Colon surgery site infections
Wound infections after colon surgery.
- About average
2.02 1.00 = national avg
MRSA bloodstream infections
Drug-resistant staph in the bloodstream.
- About average
0.00 1.00 = national avg
C. diff (intestinal) infections
Gut infections, often after antibiotics.
Better than average
0.28 1.00 = national avg
What patients say
Overall HCAHPS rating
Hospital rating
66% rated 9 or 10 of 10
66%
Would recommend
69% would definitely recommend
69%
Nurse communication
77% said nurses always communicated well
77%
Doctor communication
77% said doctors always communicated well
77%
Cleanliness
61% said the room was always clean
61%
Quietness at night
53% said the area was always quiet at night
53%
Clinicians on staff
445
total clinicians
31
ER physicians
By specialty
Internal medicine 59
Radiology 18
General surgery 12
Anesthesiology 11
Cardiology 10
Orthopedic surgery 9
Obstetrics / gynecology 9
Neurology 7
Hematology / oncology 4
Critical care 3
Interventional cardiology 2
Interventional radiology 2
Pulmonology 2
Frequently asked questions
How long is the wait at Mercy Medical Ctr?

Mercy Medical Ctr does not currently publish a live wait-time feed. Call the ER directly at (413) 748-9000 for the most current wait estimate.

Should I go to the ER or to urgent care?

For life-threatening symptoms , chest pain, stroke signs (face drooping, arm weakness, speech difficulty), severe bleeding, breathing difficulty, or loss of consciousness , call 911 and head to the ER. For minor injuries, fevers, low-grade illness, or anything non-emergency, urgent care is usually faster and cheaper. See urgent care near Springfield.

Is Mercy Medical Ctr open 24 hours?

Most Medicare-certified ERs in the US run 24 hours a day, seven days a week. To confirm the current status of Mercy Medical Ctr, call (413) 748-9000.

Where is Mercy Medical Ctr located?

Mercy Medical Ctr is located at 271 Carew Street, Springfield, MA, 01104. Phone: (413) 748-9000.