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Visit Worcester County
Address
55 LAKE AVENUE NORTH
Worcester, MA 01655
Phone
Voluntary non-profit - Private
Facilities & services
325
total beds
General acute care
facility type
Emergency & critical care
Dedicated ERShock / traumaBurn unitICUCCUHelipad
Imaging
Diagnostic radiology
Surgery
Inpatient surgeryAnesthesiology
Other services
Renal dialysisPsychiatric unitPharmacy
ER performance
Typical ER visit length
Median time from arrival to leaving.
4 hr 51 min of 367 patients
Mental-health ER visit length
Mental health visits usually run longer (safety screening).
13 hr 44 min of 28 patients
Patients who left before being seen
Walked out before being seen, usually due to long waits.
8% of 138,365 visits
Head CT scan time for stroke
Time from arrival to head CT for suspected stroke. Faster is better.
38 min of 13 patients
Compared to other US hospitals
Patient safety
Rates of infections, clots, falls and surgical complications during a stay.
Above average
Avoiding readmission
Patients returning within 30 days for the same condition.
Below average
Infection rates lower is better
Central-line bloodstream infections
Bloodstream infections from a central IV line. Known as CLABSI.
Better than average
0.66 1.00 = national avg
Catheter urinary-tract infections
UTIs from a urinary catheter. Known as CAUTI.
Better than average
0.41 1.00 = national avg
Colon surgery site infections
Wound infections after colon surgery.
- About average
0.62 1.00 = national avg
Hysterectomy site infections
Wound infections after abdominal hysterectomy.
- About average
1.97 1.00 = national avg
MRSA bloodstream infections
Drug-resistant staph in the bloodstream.
- About average
0.93 1.00 = national avg
C. diff (intestinal) infections
Gut infections, often after antibiotics.
Better than average
0.40 1.00 = national avg
What patients say
Overall HCAHPS rating
Hospital rating
67% rated 9 or 10 of 10
67%
Would recommend
70% would definitely recommend
70%
Nurse communication
79% said nurses always communicated well
79%
Doctor communication
77% said doctors always communicated well
77%
Cleanliness
67% said the room was always clean
67%
Quietness at night
43% said the area was always quiet at night
43%
Clinicians on staff
2,017
total clinicians
110
ER physicians
By specialty
Internal medicine 303
Radiology 98
Anesthesiology 83
Neurology 57
Cardiology 53
Obstetrics / gynecology 52
Pulmonology 37
Hematology / oncology 28
Orthopedic surgery 26
General surgery 24
Interventional radiology 6
Interventional cardiology 4
Critical care 2
Frequently asked questions
How long is the wait at Umass Memorial Medical Center/University Campus?

Umass Memorial Medical Center/University Campus does not currently publish a live wait-time feed. Call the ER directly at (508) 334-1000 for the most current wait estimate.

Should I go to the ER or to urgent care?

For life-threatening symptoms , chest pain, stroke signs (face drooping, arm weakness, speech difficulty), severe bleeding, breathing difficulty, or loss of consciousness , call 911 and head to the ER. For minor injuries, fevers, low-grade illness, or anything non-emergency, urgent care is usually faster and cheaper. See urgent care near Worcester.

Is Umass Memorial Medical Center/University Campus open 24 hours?

Most Medicare-certified ERs in the US run 24 hours a day, seven days a week. To confirm the current status of Umass Memorial Medical Center/University Campus, call (508) 334-1000.

Where is Umass Memorial Medical Center/University Campus located?

Umass Memorial Medical Center/University Campus is located at 55 Lake Avenue North, Worcester, MA, 01655. Phone: (508) 334-1000.