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Visit Douglas County
Address
7500 MERCY RD
Omaha, NE 68124
Phone
Voluntary non-profit - Private
HoursOpen 24/7 Websitechihealth.com
Facilities & services
400
total beds
General acute care
facility type
Emergency & critical care
Dedicated ERICUCCUEmergency psychHelipad
Imaging
CTMRI
Surgery
Cath labAnesthesiology
Other services
ChemotherapyRenal dialysisPharmacy
Accessibility & amenities
Wheelchair-accessible entrance Wheelchair-accessible parking Wheelchair-accessible restroom Wheelchair-accessible seating Paid parking lot Apple Pay / Google Pay
ER performance
Typical ER visit length
Median time from arrival to leaving.
2 hr 39 min of 350 patients
Mental-health ER visit length
Mental health visits usually run longer (safety screening).
5 hr 22 min of 23 patients
Patients who left before being seen
Walked out before being seen, usually due to long waits.
4% of 63,152 visits
Head CT scan time for stroke
Time from arrival to head CT for suspected stroke. Faster is better.
50 min of 12 patients
Compared to other US hospitals
Patient safety
Rates of infections, clots, falls and surgical complications during a stay.
Above average
Avoiding readmission
Patients returning within 30 days for the same condition.
Below average
Infection rates lower is better
Central-line bloodstream infections
Bloodstream infections from a central IV line. Known as CLABSI.
Better than average
0.34 1.00 = national avg
Catheter urinary-tract infections
UTIs from a urinary catheter. Known as CAUTI.
Better than average
0.00 1.00 = national avg
Colon surgery site infections
Wound infections after colon surgery.
- About average
0.60 1.00 = national avg
MRSA bloodstream infections
Drug-resistant staph in the bloodstream.
- About average
0.81 1.00 = national avg
C. diff (intestinal) infections
Gut infections, often after antibiotics.
Better than average
0.26 1.00 = national avg
What patients say
Overall HCAHPS rating
Hospital rating
63% rated 9 or 10 of 10
63%
Would recommend
60% would definitely recommend
60%
Nurse communication
75% said nurses always communicated well
75%
Doctor communication
74% said doctors always communicated well
74%
Cleanliness
62% said the room was always clean
62%
Quietness at night
57% said the area was always quiet at night
57%
Clinicians on staff
878
total clinicians
12
ER physicians
By specialty
Internal medicine 55
Radiology 35
Anesthesiology 28
Neurology 22
Orthopedic surgery 21
General surgery 20
Obstetrics / gynecology 19
Pulmonology 17
Cardiology 14
Interventional cardiology 9
Hematology / oncology 9
Critical care 2
Interventional radiology 1
Frequently asked questions
How long is the wait at Chi Health Bergan Mercy?

Chi Health Bergan Mercy does not currently publish a live wait-time feed. Call the ER directly at (402) 398-6020 for the most current wait estimate.

Should I go to the ER or to urgent care?

For life-threatening symptoms , chest pain, stroke signs (face drooping, arm weakness, speech difficulty), severe bleeding, breathing difficulty, or loss of consciousness , call 911 and head to the ER. For minor injuries, fevers, low-grade illness, or anything non-emergency, urgent care is usually faster and cheaper. See urgent care near Omaha.

Is Chi Health Bergan Mercy open 24 hours?

Most Medicare-certified ERs in the US run 24 hours a day, seven days a week. To confirm the current status of Chi Health Bergan Mercy, call (402) 398-6020.

Where is Chi Health Bergan Mercy located?

Chi Health Bergan Mercy is located at 7500 Mercy Rd, Omaha, NE, 68124. Phone: (402) 398-6020.