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Visit Franklin County
Address
133 PARK STREET, PO BOX 729
Malone, NY 12953
Phone
Voluntary non-profit - Private
Facilities & services
25
total beds
4
operating rooms
Critical access
facility type
Emergency & critical care
Dedicated ER
Imaging
CTMRIDiagnostic radiology
Surgery
Inpatient surgeryAnesthesiology
Other services
ChemotherapyPharmacy
Accessibility & amenities
Wheelchair-accessible entrance Wheelchair-accessible parking Wheelchair-accessible restroom Apple Pay / Google Pay
ER performance
Typical ER visit length
Median time from arrival to leaving.
2 hr 49 min of 373 patients
Mental-health ER visit length
Mental health visits usually run longer (safety screening).
5 hr 16 min of 19 patients
Patients who left before being seen
Walked out before being seen, usually due to long waits.
1% of 14,361 visits
Head CT scan time for stroke
Time from arrival to head CT for suspected stroke. Faster is better.
8 min of 13 patients
Compared to other US hospitals
Patient safety
Rates of infections, clots, falls and surgical complications during a stay.
- About average
Avoiding readmission
Patients returning within 30 days for the same condition.
Below average
Infection rates lower is better
C. diff (intestinal) infections
Gut infections, often after antibiotics.
- About average
1.84 1.00 = national avg
What patients say
Overall HCAHPS rating
Hospital rating
67% rated 9 or 10 of 10
67%
Would recommend
55% would definitely recommend
55%
Nurse communication
80% said nurses always communicated well
80%
Doctor communication
84% said doctors always communicated well
84%
Cleanliness
73% said the room was always clean
73%
Quietness at night
52% said the area was always quiet at night
52%
Clinicians on staff
231
total clinicians
15
ER physicians
By specialty
Radiology 22
Internal medicine 17
Cardiology 10
Orthopedic surgery 7
Pulmonology 6
Obstetrics / gynecology 6
Interventional cardiology 4
Critical care 3
General surgery 2
Interventional radiology 2
Neurology 1
Hematology / oncology 1
Frequently asked questions
How long is the wait at The University of Vermont Health Network-Alice Hy?

The University of Vermont Health Network-Alice Hy does not currently publish a live wait-time feed. Call the ER directly at (518) 481-2458 for the most current wait estimate.

Should I go to the ER or to urgent care?

For life-threatening symptoms , chest pain, stroke signs (face drooping, arm weakness, speech difficulty), severe bleeding, breathing difficulty, or loss of consciousness , call 911 and head to the ER. For minor injuries, fevers, low-grade illness, or anything non-emergency, urgent care is usually faster and cheaper. See urgent care in New York.

Is The University of Vermont Health Network-Alice Hy open 24 hours?

Most Medicare-certified ERs in the US run 24 hours a day, seven days a week. To confirm the current status of The University of Vermont Health Network-Alice Hy, call (518) 481-2458.

Where is The University of Vermont Health Network-Alice Hy located?

The University of Vermont Health Network-Alice Hy is located at 133 Park Street, Po Box 729, Malone, NY, 12953. Phone: (518) 481-2458.