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Visit Monroe County
Address
1000 SOUTH AVENUE
Rochester, NY 14617
Phone
Voluntary non-profit - Private
HoursOpen 24/7 Websiteurmc.rochester.edu
Facilities & services
262
total beds
17
operating rooms
General acute care
facility type
Emergency & critical care
Dedicated ERICUCCUEmergency psych
Imaging
CTMRIDiagnostic radiology
Surgery
Inpatient surgeryOpen heart surgeryAnesthesiology
Other services
ChemotherapyRenal dialysisAlcohol & drugPharmacy
Accessibility & amenities
Wheelchair-accessible entrance Wheelchair-accessible parking Wheelchair-accessible restroom Public restrooms Medication disposal Paid parking garage Paid parking lot Apple Pay / Google Pay
ER performance
Typical ER visit length
Median time from arrival to leaving.
5 hr 4 min of 394 patients
Patients who left before being seen
Walked out before being seen, usually due to long waits.
4% of 47,439 visits
Compared to other US hospitals
Patient safety
Rates of infections, clots, falls and surgical complications during a stay.
- About average
Avoiding readmission
Patients returning within 30 days for the same condition.
Below average
Infection rates lower is better
Central-line bloodstream infections
Bloodstream infections from a central IV line. Known as CLABSI.
- About average
1.13 1.00 = national avg
Catheter urinary-tract infections
UTIs from a urinary catheter. Known as CAUTI.
Better than average
0.41 1.00 = national avg
Colon surgery site infections
Wound infections after colon surgery.
- About average
1.07 1.00 = national avg
Hysterectomy site infections
Wound infections after abdominal hysterectomy.
- About average
1.97 1.00 = national avg
MRSA bloodstream infections
Drug-resistant staph in the bloodstream.
- About average
1.15 1.00 = national avg
C. diff (intestinal) infections
Gut infections, often after antibiotics.
Better than average
0.47 1.00 = national avg
What patients say
Overall HCAHPS rating
Hospital rating
65% rated 9 or 10 of 10
65%
Would recommend
71% would definitely recommend
71%
Nurse communication
74% said nurses always communicated well
74%
Doctor communication
78% said doctors always communicated well
78%
Cleanliness
56% said the room was always clean
56%
Quietness at night
51% said the area was always quiet at night
51%
Clinicians on staff
756
total clinicians
15
ER physicians
By specialty
Internal medicine 109
Radiology 59
Anesthesiology 43
Obstetrics / gynecology 21
Orthopedic surgery 19
Neurology 17
Cardiology 13
General surgery 11
Pulmonology 10
Hematology / oncology 7
Interventional radiology 3
Interventional cardiology 1
Frequently asked questions
How long is the wait at Highland Hospital?

Highland Hospital does not currently publish a live wait-time feed. Call the ER directly at (585) 341-6711 for the most current wait estimate.

Should I go to the ER or to urgent care?

For life-threatening symptoms , chest pain, stroke signs (face drooping, arm weakness, speech difficulty), severe bleeding, breathing difficulty, or loss of consciousness , call 911 and head to the ER. For minor injuries, fevers, low-grade illness, or anything non-emergency, urgent care is usually faster and cheaper. See urgent care near Rochester.

Is Highland Hospital open 24 hours?

Most Medicare-certified ERs in the US run 24 hours a day, seven days a week. To confirm the current status of Highland Hospital, call (585) 341-6711.

Where is Highland Hospital located?

Highland Hospital is located at 1000 South Avenue, Rochester, NY, 14617. Phone: (585) 341-6711.