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Visit Monroe County
Address
1425 PORTLAND AVENUE
Rochester, NY 14621
Phone
Voluntary non-profit - Private
HoursOpen 24/7 Websiterochesterregional.org
Facilities & services
528
total beds
23
operating rooms
General acute care
facility type
Emergency & critical care
Dedicated ERICUCCUEmergency psych
Imaging
CTMRIDiagnostic radiology
Surgery
Inpatient surgeryOpen heart surgeryCath labAnesthesiology
Other services
ChemotherapyRenal dialysisPsychiatric unitInpatient rehabAlcohol & drugPharmacy
Accessibility & amenities
Wheelchair-accessible entrance Wheelchair-accessible parking Wheelchair-accessible restroom Wheelchair-accessible seating Restroom unisex Public restrooms Free parking lot Onsite parking Paid parking garage Paid parking lot Apple Pay / Google Pay Welcomes lgbtq Transgender safespace
ER performance
Typical ER visit length
Median time from arrival to leaving.
3 hr 57 min of 70,977 patients
Mental-health ER visit length
Mental health visits usually run longer (safety screening).
6 hr 26 min of 4,605 patients
Patients who left before being seen
Walked out before being seen, usually due to long waits.
1% of 97,971 visits
Compared to other US hospitals
Patient safety
Rates of infections, clots, falls and surgical complications during a stay.
Above average
Avoiding readmission
Patients returning within 30 days for the same condition.
Below average
Infection rates lower is better
Central-line bloodstream infections
Bloodstream infections from a central IV line. Known as CLABSI.
- About average
0.93 1.00 = national avg
Catheter urinary-tract infections
UTIs from a urinary catheter. Known as CAUTI.
Better than average
0.56 1.00 = national avg
Colon surgery site infections
Wound infections after colon surgery.
- About average
0.61 1.00 = national avg
Hysterectomy site infections
Wound infections after abdominal hysterectomy.
Worse than average
4.30 1.00 = national avg
MRSA bloodstream infections
Drug-resistant staph in the bloodstream.
- About average
0.91 1.00 = national avg
C. diff (intestinal) infections
Gut infections, often after antibiotics.
Better than average
0.51 1.00 = national avg
What patients say
Overall HCAHPS rating
Hospital rating
59% rated 9 or 10 of 10
59%
Would recommend
59% would definitely recommend
59%
Nurse communication
71% said nurses always communicated well
71%
Doctor communication
75% said doctors always communicated well
75%
Cleanliness
56% said the room was always clean
56%
Quietness at night
43% said the area was always quiet at night
43%
Clinicians on staff
1,551
total clinicians
32
ER physicians
By specialty
Internal medicine 178
Anesthesiology 57
Radiology 49
Obstetrics / gynecology 41
Cardiology 33
Neurology 24
General surgery 20
Orthopedic surgery 20
Hematology / oncology 14
Pulmonology 12
Interventional cardiology 5
Critical care 4
Interventional radiology 2
Frequently asked questions
How long is the wait at Rochester General Hospital?

Rochester General Hospital does not currently publish a live wait-time feed. Call the ER directly at (585) 922-4000 for the most current wait estimate.

Should I go to the ER or to urgent care?

For life-threatening symptoms , chest pain, stroke signs (face drooping, arm weakness, speech difficulty), severe bleeding, breathing difficulty, or loss of consciousness , call 911 and head to the ER. For minor injuries, fevers, low-grade illness, or anything non-emergency, urgent care is usually faster and cheaper. See urgent care near Rochester.

Is Rochester General Hospital open 24 hours?

Most Medicare-certified ERs in the US run 24 hours a day, seven days a week. To confirm the current status of Rochester General Hospital, call (585) 922-4000.

Where is Rochester General Hospital located?

Rochester General Hospital is located at 1425 Portland Avenue, Rochester, NY, 14621. Phone: (585) 922-4000.