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Visit New Hanover County
Address
2131 S 17TH ST
Wilmington, NC 28402
Phone
Government - Local
HoursOpen 24/7 Websitenovanthealth.org
Facilities & services
769
total beds
5
operating rooms
General acute care
facility type
Emergency & critical care
Shock / traumaICUCCUEmergency psych
Surgery
Inpatient surgeryOpen heart surgeryCath lab
Other services
ChemotherapyRenal dialysisPsychiatric unitInpatient rehabAlcohol & drug
Accessibility & amenities
Wheelchair-accessible entrance Wheelchair-accessible parking Wheelchair-accessible restroom Public restrooms Paid parking lot Apple Pay / Google Pay Requires appointments Recommends appointment
ER performance
Typical ER visit length
Median time from arrival to leaving.
3 hr 24 min of 336 patients
Mental-health ER visit length
Mental health visits usually run longer (safety screening).
8 hr 16 min of 39 patients
Patients who left before being seen
Walked out before being seen, usually due to long waits.
2% of 91,938 visits
Compared to other US hospitals
Patient safety
Rates of infections, clots, falls and surgical complications during a stay.
Above average
Avoiding readmission
Patients returning within 30 days for the same condition.
Above average
Infection rates lower is better
Central-line bloodstream infections
Bloodstream infections from a central IV line. Known as CLABSI.
- About average
0.76 1.00 = national avg
Catheter urinary-tract infections
UTIs from a urinary catheter. Known as CAUTI.
- About average
0.75 1.00 = national avg
Colon surgery site infections
Wound infections after colon surgery.
- About average
1.18 1.00 = national avg
Hysterectomy site infections
Wound infections after abdominal hysterectomy.
- About average
1.21 1.00 = national avg
MRSA bloodstream infections
Drug-resistant staph in the bloodstream.
- About average
0.63 1.00 = national avg
C. diff (intestinal) infections
Gut infections, often after antibiotics.
Better than average
0.26 1.00 = national avg
What patients say
Overall HCAHPS rating
Hospital rating
56% rated 9 or 10 of 10
56%
Would recommend
57% would definitely recommend
57%
Nurse communication
76% said nurses always communicated well
76%
Doctor communication
76% said doctors always communicated well
76%
Cleanliness
52% said the room was always clean
52%
Quietness at night
57% said the area was always quiet at night
57%
Clinicians on staff
1,319
total clinicians
28
ER physicians
By specialty
Internal medicine 101
Radiology 39
Cardiology 35
Anesthesiology 35
General surgery 33
Obstetrics / gynecology 31
Orthopedic surgery 27
Neurology 25
Pulmonology 13
Hematology / oncology 12
Interventional cardiology 6
Critical care 3
Frequently asked questions
How long is the wait at Novant Health New Hanover Regional Medical Center?

Novant Health New Hanover Regional Medical Center does not currently publish a live wait-time feed. Call the ER directly at (910) 343-7000 for the most current wait estimate.

Should I go to the ER or to urgent care?

For life-threatening symptoms , chest pain, stroke signs (face drooping, arm weakness, speech difficulty), severe bleeding, breathing difficulty, or loss of consciousness , call 911 and head to the ER. For minor injuries, fevers, low-grade illness, or anything non-emergency, urgent care is usually faster and cheaper. See urgent care near Wilmington.

Is Novant Health New Hanover Regional Medical Center open 24 hours?

Most Medicare-certified ERs in the US run 24 hours a day, seven days a week. To confirm the current status of Novant Health New Hanover Regional Medical Center, call (910) 343-7000.

Where is Novant Health New Hanover Regional Medical Center located?

Novant Health New Hanover Regional Medical Center is located at 2131 S 17Th St, Wilmington, NC, 28402. Phone: (910) 343-7000.