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Visit Knox County
Address
1924 ALCOA HIGHWAY
Knoxville, TN 37920
Phone
Voluntary non-profit - Private
HoursOpen 24/7 Websiteutmedicalcenter.org
Facilities & services
655
total beds
44
operating rooms
General acute care
facility type
Emergency & critical care
Shock / traumaICUCCUEmergency psych
Imaging
CTMRIDiagnostic radiology
Surgery
Inpatient surgeryOpen heart surgeryCath labAnesthesiology
Other services
Renal dialysisPharmacy
Accessibility & amenities
Wheelchair-accessible entrance Wheelchair-accessible parking Wheelchair-accessible restroom Wheelchair-accessible seating Public restrooms Medication disposal Free parking lot Free street parking Paid parking garage Paid parking lot Paid street parking Apple Pay / Google Pay Requires appointments Recommends appointment
ER performance
Typical ER visit length
Median time from arrival to leaving.
4 hr 18 min of 382 patients
Mental-health ER visit length
Mental health visits usually run longer (safety screening).
14 hr 59 min of 27 patients
Patients who left before being seen
Walked out before being seen, usually due to long waits.
0% of 79,199 visits
Head CT scan time for stroke
Time from arrival to head CT for suspected stroke. Faster is better.
1 hr 20 min of 15 patients
Compared to other US hospitals
Patient safety
Rates of infections, clots, falls and surgical complications during a stay.
Above average
Avoiding readmission
Patients returning within 30 days for the same condition.
Above average
Infection rates lower is better
Central-line bloodstream infections
Bloodstream infections from a central IV line. Known as CLABSI.
Better than average
0.40 1.00 = national avg
Catheter urinary-tract infections
UTIs from a urinary catheter. Known as CAUTI.
Better than average
0.27 1.00 = national avg
Colon surgery site infections
Wound infections after colon surgery.
- About average
0.53 1.00 = national avg
Hysterectomy site infections
Wound infections after abdominal hysterectomy.
- About average
0.57 1.00 = national avg
MRSA bloodstream infections
Drug-resistant staph in the bloodstream.
- About average
0.86 1.00 = national avg
C. diff (intestinal) infections
Gut infections, often after antibiotics.
Better than average
0.27 1.00 = national avg
What patients say
Overall HCAHPS rating
Hospital rating
73% rated 9 or 10 of 10
73%
Would recommend
75% would definitely recommend
75%
Nurse communication
77% said nurses always communicated well
77%
Doctor communication
80% said doctors always communicated well
80%
Cleanliness
64% said the room was always clean
64%
Quietness at night
58% said the area was always quiet at night
58%
Clinicians on staff
1,041
total clinicians
38
ER physicians
By specialty
Internal medicine 85
Radiology 41
Anesthesiology 40
General surgery 30
Neurology 28
Cardiology 24
Hematology / oncology 19
Pulmonology 17
Orthopedic surgery 16
Interventional cardiology 13
Obstetrics / gynecology 10
Interventional radiology 4
Frequently asked questions
How long is the wait at University Health System, INC?

University Health System, INC does not currently publish a live wait-time feed. Call the ER directly at (865) 305-9000 for the most current wait estimate.

Should I go to the ER or to urgent care?

For life-threatening symptoms , chest pain, stroke signs (face drooping, arm weakness, speech difficulty), severe bleeding, breathing difficulty, or loss of consciousness , call 911 and head to the ER. For minor injuries, fevers, low-grade illness, or anything non-emergency, urgent care is usually faster and cheaper. See urgent care near Knoxville.

Is University Health System, INC open 24 hours?

Most Medicare-certified ERs in the US run 24 hours a day, seven days a week. To confirm the current status of University Health System, INC, call (865) 305-9000.

Where is University Health System, INC located?

University Health System, INC is located at 1924 Alcoa Highway, Knoxville, TN, 37920. Phone: (865) 305-9000.