Live Updated 11 min ago
5min
average wait
1 min shorter than usual
6 min
avg today
6 min
avg overall
16 min
longest seen
Typical wait for non-urgent cases. Patients are seen in order of clinical priority. The most seriously ill are always seen first, no matter how busy the ER is.
Refreshing in 5:00
Source: HCA Healthcare · auto-refreshed every 30 min · details
Life-threatening symptoms? Call 911. Don't rely on this site to make that decision.
Wait time, last 24 hours
Under 30 min 30 - 60 min Over 60 min Typical next few hours
Typical wait by hour of the day

Average wait at each hour, across every reading we have.

Hour-by-hour breakdown
HourAvg. waitTrend
Yesterday, 11 PM
avg. of 2 readings
6 min steady
Yesterday, 10 PM
avg. of 2 readings
7 min steady
Yesterday, 9 PM
avg. of 1 reading
7 min steady
Yesterday, 8 PM
avg. of 2 readings
7 min steady
Yesterday, 7 PM
avg. of 2 readings
7 min steady
Yesterday, 6 PM
avg. of 1 reading
9 min falling
Yesterday, 5 PM
avg. of 1 reading
12 min steady
Yesterday, 4 PM
avg. of 2 readings
12 min steady
Yesterday, 3 PM
avg. of 2 readings
10 min rising
Yesterday, 2 PM
avg. of 1 reading
6 min steady
Yesterday, 1 PM
avg. of 1 reading
4 min steady
Yesterday, 12 PM
avg. of 2 readings
5 min steady
Yesterday, 11 AM
avg. of 1 reading
4 min steady
Yesterday, 10 AM
avg. of 1 reading
3 min steady
Yesterday, 9 AM
avg. of 2 readings
4 min steady
Yesterday, 8 AM
avg. of 2 readings
4 min steady
Yesterday, 7 AM
avg. of 1 reading
4 min steady
Yesterday, 6 AM
avg. of 2 readings
5 min steady
Yesterday, 5 AM
avg. of 1 reading
5 min steady
Yesterday, 4 AM
avg. of 2 readings
5 min steady
Yesterday, 3 AM
avg. of 1 reading
6 min steady
Yesterday, 2 AM
avg. of 1 reading
5 min steady
Yesterday, 1 AM
avg. of 1 reading
6 min -
Visit Collin County
Address
3901 W 15TH ST
Plano, TX 75075
Phone
Proprietary
HoursOpen 24/7 Websitemedicalcityhealthcare.com
Facilities & services
611
total beds
39
operating rooms
General acute care
facility type
Emergency & critical care
Burn unitEmergency psych
Imaging
CTMRI
Surgery
Cath lab
Other services
ChemotherapyRenal dialysisPsychiatric unitInpatient rehabPharmacy
Accessibility & amenities
Wheelchair-accessible entrance Wheelchair-accessible parking Wheelchair-accessible restroom Apple Pay / Google Pay Welcomes lgbtq Transgender safespace
ER performance
Typical ER visit length
Median time from arrival to leaving.
2 hr 18 min of 411 patients
Mental-health ER visit length
Mental health visits usually run longer (safety screening).
3 hr 12 min of 16 patients
Patients who left before being seen
Walked out before being seen, usually due to long waits.
0% of 74,409 visits
Compared to other US hospitals
Patient safety
Rates of infections, clots, falls and surgical complications during a stay.
Above average
Avoiding readmission
Patients returning within 30 days for the same condition.
Below average
Infection rates lower is better
Central-line bloodstream infections
Bloodstream infections from a central IV line. Known as CLABSI.
- About average
0.70 1.00 = national avg
Catheter urinary-tract infections
UTIs from a urinary catheter. Known as CAUTI.
Better than average
0.36 1.00 = national avg
Colon surgery site infections
Wound infections after colon surgery.
- About average
0.84 1.00 = national avg
Hysterectomy site infections
Wound infections after abdominal hysterectomy.
- About average
0.00 1.00 = national avg
MRSA bloodstream infections
Drug-resistant staph in the bloodstream.
- About average
0.68 1.00 = national avg
C. diff (intestinal) infections
Gut infections, often after antibiotics.
Better than average
0.24 1.00 = national avg
What patients say
Overall HCAHPS rating
Hospital rating
68% rated 9 or 10 of 10
68%
Would recommend
67% would definitely recommend
67%
Nurse communication
74% said nurses always communicated well
74%
Doctor communication
73% said doctors always communicated well
73%
Cleanliness
74% said the room was always clean
74%
Quietness at night
64% said the area was always quiet at night
64%
Clinicians on staff
927
total clinicians
15
ER physicians
By specialty
Internal medicine 180
Anesthesiology 85
Radiology 70
Obstetrics / gynecology 35
General surgery 32
Orthopedic surgery 31
Cardiology 22
Neurology 18
Interventional cardiology 16
Pulmonology 8
Critical care 6
Hematology / oncology 5
Interventional radiology 1
Where this number comes from

HCA Healthcare publishes this wait time on its website, hcafeeds.medcity.net . We check it about every 30 minutes and show you the most recent number.

  • What it means: The typical wait over the last few hours, averaged together. Your actual wait could be shorter or longer.
  • Last updated: 11:50pm on 10 Jun 2026 (hospital local time)
Frequently asked questions
How long is the wait at Medical City Plano?

The most recently published wait at Medical City Plano is 5 minutes, as of 11:50pm hospital local time. The all-time average for this ER is around 6 minutes. Wait times change quickly , call the ER to confirm before you travel.

Should I go to the ER or to urgent care?

For life-threatening symptoms , chest pain, stroke signs (face drooping, arm weakness, speech difficulty), severe bleeding, breathing difficulty, or loss of consciousness , call 911 and head to the ER. For minor injuries, fevers, low-grade illness, or anything non-emergency, urgent care is usually faster and cheaper. See urgent care near Plano.

Is Medical City Plano open 24 hours?

Most Medicare-certified ERs in the US run 24 hours a day, seven days a week. To confirm the current status of Medical City Plano, call (972) 596-6800.

Where is Medical City Plano located?

Medical City Plano is located at 3901 W 15Th St, Plano, TX, 75075. Phone: (972) 596-6800.