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Visit Mason County
Address
2520 VALLEY DRIVE
Point Pleasant, WV 25550
Phone
Voluntary non-profit - Private
HoursOpen 24/7 Websiterivershealth.org
Facilities & services
201
total beds
4
operating rooms
General acute care
facility type
Emergency & critical care
Dedicated ERShock / traumaICUCCUEmergency psychHelipad
Imaging
CTMRIDiagnostic radiology
Surgery
Inpatient surgeryAnesthesiology
Other services
ChemotherapyInpatient rehabPharmacy
Accessibility & amenities
Wheelchair-accessible entrance Wheelchair-accessible parking Wheelchair-accessible restroom Public restrooms Apple Pay / Google Pay
ER performance
Typical ER visit length
Median time from arrival to leaving.
1 hr 45 min of 365 patients
Mental-health ER visit length
Mental health visits usually run longer (safety screening).
2 hr 13 min of 12 patients
Patients who left before being seen
Walked out before being seen, usually due to long waits.
1% of 10,460 visits
Compared to other US hospitals
Patient safety
Rates of infections, clots, falls and surgical complications during a stay.
- About average
Avoiding readmission
Patients returning within 30 days for the same condition.
Below average
Infection rates lower is better
C. diff (intestinal) infections
Gut infections, often after antibiotics.
- About average
1.57 1.00 = national avg
What patients say
Overall HCAHPS rating
Hospital rating
62% rated 9 or 10 of 10
62%
Would recommend
53% would definitely recommend
53%
Nurse communication
77% said nurses always communicated well
77%
Doctor communication
75% said doctors always communicated well
75%
Cleanliness
72% said the room was always clean
72%
Quietness at night
56% said the area was always quiet at night
56%
Clinicians on staff
107
total clinicians
1
ER physicians
By specialty
Radiology 17
Internal medicine 14
Cardiology 5
Interventional radiology 5
Orthopedic surgery 5
Hematology / oncology 3
General surgery 1
Neurology 1
Anesthesiology 1
Obstetrics / gynecology 1
Frequently asked questions
How long is the wait at Rivers Health?

Rivers Health does not currently publish a live wait-time feed. Call the ER directly at (304) 675-4340 for the most current wait estimate.

Should I go to the ER or to urgent care?

For life-threatening symptoms , chest pain, stroke signs (face drooping, arm weakness, speech difficulty), severe bleeding, breathing difficulty, or loss of consciousness , call 911 and head to the ER. For minor injuries, fevers, low-grade illness, or anything non-emergency, urgent care is usually faster and cheaper. See urgent care in West Virginia.

Is Rivers Health open 24 hours?

Most Medicare-certified ERs in the US run 24 hours a day, seven days a week. To confirm the current status of Rivers Health, call (304) 675-4340.

Where is Rivers Health located?

Rivers Health is located at 2520 Valley Drive, Point Pleasant, WV, 25550. Phone: (304) 675-4340.